Refund policy
Returns
We want you to absolutely love your piece. If something isn't quite right, we're happy to accept returns within 14 days of delivery for a refund. Items must be unworn, unused, and in their original condition, with all tags and packaging intact. Please note that original shipping costs and restocking fee are non-refundable.
As each piece is lovingly handmade to order, we kindly ask that you take care when selecting your size and avoid ordering multiple sizes with the intention of returning — it means the world to us that every piece finds its perfect home.
To begin a return, simply reach out to us within 14 days of receiving your order by emailing us with your order number and the reason for your return. Once approved, your item will need to be sent back within 14 days of that notification.
Upon receiving and inspecting your return, we'll process your refund within 7 working days. You'll receive a confirmation email as soon as it's on its way back to you with a 12% restocking fee applied to your refund.
Shipping Fees
If you need to cancel your order before processing has begun, we're happy to refund your original shipping cost. For all other circumstances, shipping fees are non-refundable.
Return and exchange shipping costs are the responsibility of the customer, and we ask that you arrange your return through your local courier. We strongly recommend choosing a tracked and insured service, as we cannot take responsibility for items lost or damaged on their way back to us. We always suggest holding onto your proof of postage and tracking number for peace of mind.
Custom-Made Items – Final Sale
Each custom piece we create is made entirely with you in mind — from sizing to colour to those special finishing touches. Because these pieces are crafted specifically for you, they are final sale and cannot be cancelled, returned, exchanged, or refunded.
We also kindly ask that you note that sale items and gift cards are non-refundable.
Returning Non-Returnable Items
Please note that we are unable to process refunds for items returned outside of our policy. Should a non-returnable piece find its way back to us, we will lovingly set it aside for 2 weeks, though the cost of sending it back to you will be the customer's responsibility.
Return to Sender
We know how exciting it is to receive something made just for you, so we always encourage keeping an eye on your tracking details to ensure everything arrives smoothly. If for any reason a delivery attempt is unsuccessful, please do arrange collection as soon as possible — we aren't able to take responsibility for parcels that are lost or delayed due to missed deliveries or unclaimed packages.
Should your parcel find its way back to us, we'll be in touch right away. A refund will be issued for the cost of your order, though any shipping, duties, or taxes incurred along the way are non-refundable. For custom pieces, reshipping costs will be the responsibility of the customer.
The Nature of Handmade
Each of our pieces is made with love and by hand, making every one entirely unique. Slight variations in colour, texture, stitching and finish are a natural part of the process and speak to the individuality of handmade work. These subtle differences are not considered faults or defects, they are simply part of what makes your piece your own.
If you have any further questions, please feel free to email us at hello@misssunday.ca for more information.
Damages and issues
We take great pride in the quality of every piece we send out, but if something arrives damaged, defective, or isn't what you ordered, please don't hesitate to reach out. Get in touch as soon as possible after receiving your order so we can evaluate the issue and do everything we can to make it right.
Exchanges
As our pieces are made to order, we are unfortunately unable to offer exchanges. We recommend taking a close look at our size guide before placing your order to make sure you find your perfect fit, and as always, we are happy to help if you have any questions!
Refunds
Once we have received and inspected your return, we will be in touch to let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days with a 5% restocking fee applied. Please do keep in mind that your bank or credit card provider may take a little additional time to process and post the refund on their end.
If more than 15 business days have passed since your return was approved and you have not yet seen your refund, please do not hesitate to reach out to us at hello@misssunday.ca and we will look into it for you.